Accounts Support · Customer Operations · Software Testing

Bringing accuracy, responsiveness, and steady execution to day-to-day business workflows.

Accounts and operations professional with 4+ years of experience across accounting support, insurance collections, customer service, and software testing. Background includes financial statement preparation, bank reconciliation, accounts receivable follow-up, customer interaction, manual testing, defect reporting, and Excel-based coordination.

Explore Experience Resume
shitalpadwal27@gmail.com +91 8691063362 Juinagar, Navi Mumbai, Maharashtra
Quick Profile

Practical support experience across finance, customer communication, and testing workflows.

Microsoft Excel MS-CIT Customer Support Manual Testing Marathi, Hindi, English B.Sc. Chemistry
Core Strengths

Work shaped by accuracy, support, and process discipline.

The experience crosses finance operations, customer communication, and software quality support, with consistent emphasis on execution, follow-up, and coordination.

Accounting Support

Financial accuracy and day-to-day ledger discipline.

Financial statements, reconciliations, accounts payable and receivable, overdue invoice follow-up, and tax return support.

Customer Operations

Clear communication across collections and account queries.

Insurance collections, customer interaction, payment guidance, account inquiry handling, and product explanation over calls.

Quality Support

Testing workflows built around careful validation.

Web and mobile application testing, black box testing, UI testing, system testing, positive and negative testing, and report validation.

Coordination

Steady reporting and cross-functional follow-through.

Test planning, bug reporting, Excel-based reporting, issue prioritization, and coordination with developers, managers, and operational teams.

Skills & Tools
Financial Statement Preparation Bank Reconciliation Accounts Payable and Receivable Tax Return Support Insurance Collections Customer Support Account Inquiry Handling Manual Testing Web Application Testing Mobile Application Testing Test Case Creation and Execution Defect Reporting Excel Reporting Cross-Functional Coordination MS-CIT Microsoft Excel Basic Computer Knowledge Typing
Experience

Professional experience across accounting, customer operations, and testing.

Each role reflects hands-on support work with responsibility for accuracy, timely follow-up, reporting, and dependable day-to-day execution.

Nov 2024 - Present Financial Statements Bank Reconciliation Accounts Payable & Receivable Tax Return Support

Junior Accountant · Samrudhi Logistic

  • Prepare and review monthly and annual financial statements, including balance sheets and income statements.
  • Reconcile bank statements and company ledgers to maintain financial accuracy.
  • Manage accounts payable and accounts receivable, including follow-up on overdue invoices.
  • Support compliance with tax requirements by preparing and filing returns.
Mar 2022 - Sep 2023 Insurance Collections Customer Support Payment Guidance

Process Associate · Viztar International Pvt. Ltd.

  • Worked in the insurance collections process.
  • Handled day-to-day customer interactions, customer support, and account inquiries.
  • Answered customer queries over the phone and guided customers through the payment process.
  • Explained product details to customers during calls.
Sep 2018 - Mar 2020 Web Testing Android & iOS Testing Bug Reporting Excel Reporting

Software Tester · Ascra Technology / 8848 Digital LLP

  • Performed web application testing and mobile application testing for Android and iOS platforms.
  • Worked on the Automate America project and tested the application thoroughly using black box testing, UI testing, system testing, and positive and negative testing approaches.
  • Developed effective testing strategies and test plans.
  • Worked on the Shine Shilpi application, a jewellery ordering app.
  • Worked on The Gene Box project and tested the application thoroughly using black box testing, UI testing, system testing, and positive and negative testing approaches.
  • Prepared reports and validated report outputs as part of the testing cycle.
  • Coordinated with developers and managers to address issues and maintain quality standards.
  • Executed manual and automated test cases, analyzed results, reported bugs and errors to development teams, supported priority issue resolution, conducted post-release and post-implementation testing, and worked with cross-functional teams to ensure quality throughout the software development lifecycle.
  • Role coverage included requirement analysis, test case creation and execution, and reporting through Excel.
Education

Academic background and foundational qualifications.

Bachelor of Science in Chemistry Karmavir Bhaurao Patil College, Vashi · Mumbai University · Grade B · 2017
Higher Secondary Certificate (HSC) S.V. College, Nerul, Navi Mumbai · Mumbai Board · Grade B · 2014
Secondary School Certificate (SSC) S.V.M. School, Dadar, Mumbai · Mumbai Board · Grade A · 2012
Details

Personal details and contact information.

shitalpadwal27@gmail.com +91 8691063362 Juinagar, Navi Mumbai, Maharashtra 400705 Date of Birth: 27 June 1996 Marital Status: Married Nationality: Indian Languages: Marathi, Hindi, English